Order support and returns at Fairway Trophy Co

What should you do if a golf award arrives wrong?

A cup engraved with a member's name and a flight title cannot be resold to someone else, which is why each order is proofed before engraving. If a piece arrives damaged, or a plate does not match the proof you signed off, contact Fairway Trophy Co with the order reference as soon as you notice. When an order does not satisfy the committee, the policy printed below applies: a 100% satisfaction refund. Say what is wrong, which piece it is and when the awards are due to be presented, so the next step fits your event.

What should a golf award problem report include?

The order reference and the tournament or club the awards were made for.
The piece affected, named by category: for example the Second Flight cup or the closest-to-the-pin award.
A clear photo of the plate or the damage, and of the box if it arrived crushed.
The line as it appears on the approved proof, when the engraving differs.
The date of the prize presentation, so we know how much room there is.

Order terms for golf tournament awards

Before accepting: Your golf tournament awards are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Fairway Trophy Co promptly with the order reference, the affected golf tournament awards, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Year” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Fairway Trophy Co explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Fairway Trophy Co piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Club Championship Trophy: Champion, Tournament, Flight and Year lines
Classic Golf Tournament Trophy: Winner, Tournament, Category and Year lines
Golf Tournament Sponsor Plaque: Sponsor, Tournament, Message and Year lines
Custom Engraved Golf Bag Tags: Player, Club and Event lines
Perpetual Golf Championship Plaque: Title, Year, Winner and Flight lines
Clear Acrylic Golf Ball Award: Golfer, Achievement, Event and Year lines
Longest Drive & Closest-to-Pin Awards: Winner, Contest, Hole and Event lines
Golf Team Photo Plaque: Team, Result, Event and Year lines
Hole-in-One Commemorative Plaque: Golfer, Achievement, Course and hole and Date lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Fairway Trophy Co about your order.

Business contact

Fairway Trophy Co